LitmusWorld Accelerate

Features LitmusWorld Accelerate

The LitmusWorld Accelerate Mobile app enables you to keep track of your overall CX performance in near real-time.
Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.▶ Real-time responses across all touchpoints
📊● One-stop view of CX performance, down to the last touchpoint● View score trends over varying time periods▶ Get access to feedback on the go
🏃● Act on individual customer responses in near real-time● Empower the frontline and drive organizational agility▶ Respond to customers right from the app
📲● Quick actions pop up to take action on the feedback● Chat, assess, escalate, delegate, add notes, capture root cause, etc.▶ Assign issues to the right people and track to closure
🎯● Categorize and tag issues to drive systemic action by concerned departments● Close the loop with the customer at every level of the organization to ensure agile closure of issues